1. Digital goods, and why this page exists
Everything sold here is a digital guide, delivered as a PDF by email the moment payment clears. Because the file reaches you at once and cannot be handed back, refunds work differently than they would for a printed book. This page sets out exactly how, so there is nothing to discover later.
2. The 14-day guarantee
If a guide is not what you expected, write to us within 14 days of buying it and we will refund it in full. You do not need to justify the request and you do not need to delete the file. We would rather return the money than keep it from somebody who did not get what they came for.
3. How to ask
Email the support address below, from the address you used at checkout, and quote the order number. That is everything we need. A person reads it.
4. How long it takes
We action refunds within two business days of receiving the request. The money leaves us immediately after that, but your bank or card issuer decides when it lands, which is usually between five and ten business days. That part is outside our control and we cannot speed it up.
5. Refunds return the way they came
A refund always goes back to the original payment method. We cannot redirect one to a different card or account, and we will never ask you for bank details in order to process it. Anyone asking you for those in our name is not us.
6. If the file never arrived
Check the spam folder first, then write to us. A delivery failure is our problem rather than yours, and we will resend the guide or refund it, whichever you prefer. There is no time limit on this one.
7. Orders with more than one guide
If you bought several and only one disappointed you, say which. We refund that one and leave the rest alone.
8. What we do not do
No restocking fees. No refusing a refund because the file was opened. No requirement that you prove anything. And we do not pass your details to anyone, refunded or not.
Contact
Questions about this policy, or about any order, reach a person at support@horizonus.click or +1 (321) 404-6167, Monday to Friday, 9am to 5pm Eastern Time. Horizon is operated by RMS GLOBAL COMMERCE LLC, 2335 E Atlantic Blvd, Ste 200, Pompano Beach, FL 33062, United States.